Outsourcing Bear’s team helps businesses to create a first-rate customer experience in over 15 languages. Our flexibility and multi-lingual capability make us an ideal choice for small and mid-sized companies. Our philosophy is that every customer or back office transaction is an opportunity to contribute to our client’s success.
Our core customer experience team is located in Plovdiv, Bulgaria – a preferred location for European nearshore partnerships. This highly-educated, hard-working population allows us to deliver high quality services at a reasonable cost.
We can provide premium support in any European language, including English, French, Italian, German, Spanish, Portuguese, Hungarian, Czech, Slovak, Polish, Romanian, Bulgarian, Greek, Turkish and more. We offer a variety of support channels to choose from – voice, email, chat and social media. Our solutions are tailored for seasonal changes in volume, and we have options for dedicated or shared support professionals.
Some of the services that we offer:
- Customer Care
- Technical Support
- Back Office Transaction Management
- Customer Acquisition & Loyalty Programs
- Debt Collection
- Lead Generation / Qualification
- Community and Content Management
Full understanding of the client’s needs
Service level agreement
Vast technology know-how and timely setup
Prompt recruitment of the right professionals
Extensive training in accordance with the client’s guidelines
Delivery of measurable results
Multi-layered quality control process
Analytics and value-add proposals