We handle for you!

Outsourcing Bear’s team helps businesses to create a first-rate customer experience in over 15 languages. Our flexibility and multi-lingual capability make us an ideal choice for small and mid-sized companies. Our philosophy is that every customer or back office transaction is an opportunity to contribute to our client’s success.

Our core customer experience team is located in Plovdiv, Bulgaria – a preferred location for European nearshore partnerships. This highly-educated, hard-working population allows us to deliver high quality services at a reasonable cost.

We can provide premium support in any European language, including English, French, Italian, German, Spanish, Portuguese, Hungarian, Czech, Slovak, Polish, Romanian, Bulgarian, Greek, Turkish and more. We offer a variety of support channels to choose from – voice, email, chat and social media. Our solutions are tailored for seasonal changes in volume, and we have options for dedicated or shared support professionals.

Some of the services that we offer:

  • Customer Care
  • Technical Support
  • Back Office Transaction Management
  • Customer Acquisition & Loyalty Programs
  • Debt Collection
  • Lead Generation / Qualification
  • Community and Content Management
  • Tailored Solutions

    Full understanding of the client’s needs

  • Flexible Agreement

    Service level agreement

  • Technology

    Vast technology know-how and timely setup

  • Pinpointed Recruitment

    Prompt recruitment of the right professionals

  • Training

    Extensive training in accordance with the client’s guidelines

  • Results

    Delivery of measurable results

  • Quality

    Multi-layered quality control process

  • Analytics

    Analytics and value-add proposals

English

Czech

German

Polish

French

Hungarian

Spanish

Romanian

Italian

Greek

Portuguese

Turkish